Return & Refund

30 Days Return & Exchange Policy

We are committed to creating a comfortable and well-pleasing shopping experience at JBR JEWELER. That's why we offer an easy 30 days return & exchange service for all purchases. Below are the detailed instructions on how to process a return or exchange. All the policies begin from the date of purchase. Please see whether either of these pertain to you and if the item(s) are covered by our 30 Return & Exchange Policy..

Return & Exchange Conditions

1. Items returned without authorization will not be accepted.

2. The time frame for return & exchange must not exceed 30 days from when the original order was received.

3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.

4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.

5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Non-Refundable Items

1. Final Sale items are not eligible for refund, exchange or resize.

2. Personalized items with “engravings” and “photos”, such as rings, necklaces and bracelets, are non-refundable. JBRJEWELER. will charge a 35% restocking fee for the exchange of the personalized items.

3. Special order items such as those with custom sizes and colors are not refundable. (Custom sizes are those that charge extra $20). JBRJEWELER. will charge a 35% restocking fee for the exchange of the special items.

4. Items without jewelry tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.

5. Items that were worn, or sent to you as Replacement/Exchange are not refundable.

6. The replacement will not be accepted for a refund.

7. Items sent to you as Replacement/Exchange are not refundable.

Refunds

Returns will be processed within 5 days upon receipt of your package. The refund will be issued to your original payment account or in the form of store credit as you requested.

Please Note:

* If you want the refund to be issued to your original payment account, please contact one of JBR JEWELER representatives to get an authorization.
* The standard shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.

Cancellation Policy

1. Order cancellation in 24 hours is free of charge.
   
   

2. Orders canceled within 24-48 hours of payment, 35 % Restocking processing fees will apply to cancellations even though the order has not been shipped out.
   
   

3. Once your order has been shipped, it can no longer be cancelled.
   
   

4. Custom Order can not be refunded or eligible for return.
   
   

2. Items With Different Terms

The following items are non-returnable. Every one of them is clearly labelled "Final Sale — non-returnable" on its own product page before you place your order:

• Custom-made, made-to-order and personalized jewelry, including custom sizes, custom metals and custom stones

• Engraved jewelry

• Items marked Final Sale or Clearance

This exclusion does not apply if your item arrives damaged, defective, or is not the item you ordered. Section 3 below covers every product we sell, without exception.

Exchanging a custom or personalized item

Custom and personalized pieces are produced individually for you and cannot be resold. If we agree to an exchange as a goodwill gesture, a 35% restocking and production fee is deducted. This fee applies only to custom and personalized items, is stated on the product page before you order, and never applies to a damaged, defective or incorrectly supplied item.

3. Damaged, Defective or Incorrect Items

If your order arrives damaged or defective, or you receive the wrong item, please contact us within 30 days of delivery. Telling us within 48 hours helps us file a carrier claim more quickly, but it is not a condition of your remedy.

Please send us:

• your order number;

• clear photographs of the item;

• photographs of the packaging as it arrived.

Once we have confirmed the problem we will, at your choice, replace the item or refund you in full, including your original shipping charge. We pay for return shipping and send you a prepaid, trackable label. No restocking fee is ever charged in this situation, and the exclusions in Section 2 do not apply.

Any replacement or exchanged item carries its own fresh 30-day window, running from the date you receive it.

4. Refunds

1. We inspect returns within 3 business days of the parcel arriving at our returns facility.

2. We email you the outcome on the day the inspection is completed.

3. Approved refunds are issued within 5 business days of that inspection.

4. Refunds are returned to your original payment method. Store credit is available instead if you ask for it.

5. Your bank or card issuer may take a further 5 to 10 business days to post the funds to your account. That period is outside our control.

If you paid using an installment or buy-now-pay-later provider, we refund that provider directly and they cancel or adjust your remaining installments under their own terms.

Shipping charges. Your original shipping charge is refunded in full whenever the return is our fault — a wrong, damaged or defective item, or any other error on our part. For a change-of-mind return, the original shipping charge is not refunded, except where Section 10 gives you a statutory right to it.

5. Who Pays for Return Shipping

We do not deduct any return shipping fee from your refund. Where you are responsible for return shipping, you pay your chosen carrier directly and select the service yourself.

Because jewelry is valuable, we strongly recommend insuring the parcel for its full value. We cannot refund a return that never reaches us, so please keep your tracking number and insurance receipt.

6. Exchanges

We accept exchanges within 30 days of delivery on any item eligible under Section 1, subject to availability.

• If the replacement costs more, we invoice you for the difference before shipping it.

• If the replacement costs less, we refund the difference to your original payment method.

• If the item you want is unavailable, we refund you in full instead. We will not hold your money as store credit without your agreement.

No restocking fee applies to exchanges of standard, non-custom items.

7. Cancelling an Order

We never charge a cancellation fee on a stock item that has not yet shipped.

To cancel, email us at info@jbrjeweler.com with your order number. Your cancellation takes effect when we acknowledge it, and we refund within 5 business days.

8. Promotional Gifts

If your order included a free gift with purchase and you return the qualifying item, please return the gift as well. If you keep it, we deduct the gift's advertised promotional value, as stated on the promotion itself, from your refund. We never deduct more than that stated value.

9. How to Start a Return

1. Email info@jbrjeweler.com within 30 days of delivery, quoting your order number and the reason for the return.

2. We reply within 1 business day with your Return Authorization (RMA) number and the return address.

3. Pack the item with its box, tags and certificate, and write the RMA number clearly on the outside of the parcel.

4. Ship it using a trackable, insured service. Where the return is our fault, use the prepaid label we send you.

5. We inspect within 3 business days of arrival and refund within 5 business days of inspection.

10. Your Statutory Rights

Nothing in this policy limits the rights you have under the consumer law of your own country. Those rights apply in addition to this policy and override anything above that conflicts with them.

European Union

You have 14 days from the day you receive your order to withdraw from the contract without giving any reason, and a further 14 days to return the goods. On withdrawal we refund the price of the goods together with our cheapest standard delivery charge. Custom-made, personalized and engraved items are exempt from this right under Article 16(c) of Directive 2011/83/EU. You also benefit from the two-year legal guarantee of conformity, and the 35% fee described in Sections 2 and 7 does not apply to you.

United Kingdom

You have the same 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, together with a 30-day short-term right to reject faulty goods under the Consumer Rights Act 2015.

Custom-made, personalized and engraved items are exempt from the 14-day cancellation right, and the 35% fee described in Sections 2 and 7 does not apply to you.

United States and all other countries

Your rights under applicable consumer protection and implied warranty law are unaffected by this policy.

11. Questions

Email info@jbrjeweler.com, Monday to Friday, 9:00 AM – 5:00 PM ET. We aim to reply within one business day. We are committed to providing exceptional service and to making sure every customer has a smooth experience with JBR Jeweler.